1.1 Timeline and delivery

The estimated delivery time is between 4 to 6 weeks depending on the complexity of the project, provided that all required materials (texts, visuals, approvals) are received on time.
Any delay in content submission or validation from the Client will proportionally extend the project timeline.
Seven Script cannot be held responsible for any shift in the initial schedule resulting from such delays.

1.2 Number of revisions included

The service includes up to three (3) rounds of revisions on mockups, content, and deliverables.
Any additional changes will be subject to a supplementary quote.

1.3 Final delivery

The final version is delivered only after written approval (email) of the validated version (V3) and receipt of full payment.
Website publication (go-live) occurs only after the outstanding balance is settled.

1.4 Copyright and footer credit

Seven Script reserves the right to include a discreet credit such as “Website created by Seven Script” in the footer.
The Client agrees not to remove or alter this credit without prior written consent.
Any unauthorized removal or modification will result in a fixed fee of 2,000 AED for breach of intellectual property.

1.5 Reproduction & inspiration rights

All ideas, mockups, graphic proposals, and presentation materials (PDFs, wireframes, wireflows, etc.) provided to the Client remain the exclusive intellectual property of Seven Script, even after full payment.

The Client is granted a non-exclusive, personal right to use the final deliverables strictly within the context of their project.

Any reproduction, reuse, distribution to third parties, or use in another project without written approval is strictly prohibited.
In case of breach, Seven Script reserves the right to initiate legal action for copyright infringement, in accordance with the UAE Federal Decree Law No. 38 of 2021 on Copyright and Related Rights.

2. Website maintenance (optional service)

2.1 Maintenance scope

Monthly maintenance includes:

• Regular plugin and theme updates

• Automatic backups

• Bug monitoring and resolution

• Website security (SSL certificate updates, monitoring)

• Email-based technical support

⚠️ Not included: new feature integration, redesigns, major content updates, SEO, or fixes after incorrect handling.
These services will require an additional quote.
The subscription is monthly, automatically renewed, and cancelable by email 15 days before the next billing cycle.

2.2 Duration & payment

Maintenance is offered as a monthly subscription without commitment, payable at the beginning of each month.
In the event of non-payment, services will be automatically suspended 10 days after a reminder remains unanswered.

2.3 Responsibilities

Seven Script shall not be held liable for hacking, intrusion, or hosting provider failures, unless an advanced security package has been specifically contracted.

2.1 SEO deliverables

• Full SEO audit report (technical, on-page, keyword analysis, benchmarking, etc.)

• Recommendations and priority actions

• Implementation of optimizations (if included in the quote)

• Follow-up reports (frequency defined in the quote)

2.2 Client obligations

The Client agrees to:

• Provide full access to their website and tools (CMS, Google Analytics, Google Search Console, etc.)

• Implement or approve the implementation of recommendations if not included in the offer

• Not modify SEO optimizations without prior notice

2.3 Limitations of liability

Seven Script does not guarantee specific rankings on Google or immediate traffic growth.
SEO results depend on numerous external factors (market, algorithms, competition, etc.) outside the agency's control.

No refunds will be issued in case of traffic drops, lack of results, or unmet objectives.

2.4 Monitoring & duration

SEO services are defined per period (one-time audit, 1 to 6-month project).
Any renewal must be confirmed via an addendum or a new signed quote.

2.5 Ownership & confidentiality

All strategies, recommendations, created content, and SEO documentation remain the intellectual property of Seven Script, even after payment.
The Client is granted usage rights solely within the scope of their own website.
Any sharing, reproduction, or resale without prior written consent is strictly prohibited.

2.6 Delays and suspension

If the Client fails to provide essential elements within 15 days, the service may be suspended.
If the project does not resume within an additional 30 days, it will be considered closed, with no refund issued.

Late payment will automatically suspend any SEO follow-up actions.

2.7 Payment

Payment is due according to the terms outlined in the quote.
No refunds are possible once the order is confirmed and the service has started.

3.1 Prerequisites

The Client agrees to provide all necessary access for campaign management: Business Manager, ad accounts, Pixel, admin access to the website, etc.
Any delay in providing these accesses may impact the campaign’s launch or performance.

3.2 Results commitment

Seven Script commits to using all technical and strategic means to achieve the set objectives.
However, no specific results (number of conversions, leads, or sales) can be guaranteed, as outcomes depend on multiple factors beyond the agency's control (market conditions, competition, offer, budget, etc.).

3.3 Advertising budget

The advertising budget is always excluded from the agency’s fees and must be managed directly by the Client through the respective platform.
Seven Script only charges for campaign setup and management services.

3.4 Deliverables

Depending on the selected package, deliverables may include:

• Creation of campaign visuals and videos

• Copywriting of ad headlines and descriptions

• Full campaign setup and configuration

• Weekly or monthly monitoring (as per the agreement)

• Performance reports with analysis and recommendations

3.5 Revisions & iterations

Campaign adjustments are made based on collected data and feedback.
The number of iterations (ad changes, targeting updates, new visuals, etc.) depends on the chosen package and will be specified in the quote.

3.6 Intellectual property

All visuals, copy, and other advertising materials produced by Seven Script as part of the project remain the property of the agency until full payment is received.

Upon full payment, the Client is granted a limited usage right strictly for internal needs and within the scope of the agreed campaign.

Any reuse of visuals or content (beyond the initial campaign), whether partial or complete, requires prior written approval from Seven Script. This includes, but is not limited to:

• Reuse for a new campaign, even if identical

• Adaptation or modification of content without validation

• Transfer of content to a third party (agency, freelancer, etc.) for reuse

If these terms are not respected, Seven Script reserves the right to demand the immediate removal of the content in question and to invoice an additional usage fee, calculated according to the current rate or case-by-case agreement.

3.7 Delays & interruptions

In the event of an interruption or cancellation of the campaign by the Client (payment delay, changes to the brief, revoked access, etc.), no compensation or refund shall be granted.

3.8 Duration & renewal

The services are agreed for a duration specified in the quote.
Any extension must be confirmed through an addendum or a new signed quote.

4.1 – Scope of the service

The social media management service includes all or part of the following elements, depending on the quote provided:

• Development of a monthly or quarterly editorial strategy

• Creation of graphic and written content (posts, stories, carousels, short videos, etc.)

• Scheduling and publishing content on the agreed platforms (Instagram, Facebook, LinkedIn, etc.)

• Community management (comment moderation, responses to private messages), if specified

• Monthly performance reporting (or another frequency specified in the quote)

4.2 – Schedule and deadlines

Seven Script will provide the Client with a monthly editorial calendar for approval.
The Client has 48 hours to validate or request changes.
If no feedback is received within this period, the calendar is considered approved.
Any delay in response from the Client may result in a shift or temporary suspension of publication, for which Seven Script cannot be held liable.

4.3 – Revision limits

Unless otherwise specified in the quote, two rounds of revisions (V2 and V3) are included per content batch.
Beyond this, any additional modification will require a supplementary quote.

4.4 – Responsibility for access

The Client must provide administrator access to the relevant accounts or access via Business Manager.
Seven Script cannot be held responsible for any delay or malfunction caused by lack of access or technical restrictions.

4.5 – Intellectual property

All content created (visuals, texts, templates) remains the property of Seven Script until full payment for the service is received.
Once full payment has been made, the Client is granted a non-exclusive usage right, strictly limited to their own social media channels.

Any use on other accounts, modification, resale, or commercial reuse is strictly prohibited without prior written consent from the agency.

Seven Script reserves the right to showcase the created content in its portfolio or on its communication channels for the purpose of presenting its work.

5.1 – Scope of the service

The branding service may include, as per the agreed quote:

• Creation of the primary logo and secondary versions

• Development of brand guidelines (colors, typography, variations, moodboard)

• Branded templates (social media, business cards, PDF presentations, etc.)

• Brand usage guide, if specified

5.2 – Design process and validation

The Client will receive an initial proposal (V1), followed by two rounds of included revisions (V2 and V3).
Any additional versions beyond this will be subject to a separate quote.

Each version will be delivered via email and will require written approval from the Client.

5.3 – Final deliverables

Final files (in .png, .pdf, .jpeg, .svg or other formats as outlined in the quote) will be delivered only after final approval and full payment of the service.

Source files (Adobe Illustrator, Photoshop, etc.) will only be provided if explicitly included in the quote.
Otherwise, they remain the full property of Seven Script.

5.4 – Rights of use and reproduction

The Client is granted a personal, non-exclusive, and non-transferable right of use for their own communication needs.

Any partial or full reproduction for resale or redistribution purposes is strictly prohibited.

Seven Script reserves the right to feature the branding elements in its portfolio, unless the Client explicitly objects in writing at the time of signing the quote.

6.1 – Scope of the service

Seven Script offers training and coaching in various formats, including:

• Downloadable PDF guides

• Online video training sessions (individual or group)

• Personalized support (strategy, technical guidance, coaching)

6.2 – Access and scheduling

PDF guides are sent by email or made available via a secure link after payment.

Video sessions are scheduled in advance via email or through Calendly.

Any missed session without justification at least 24 hours in advance is considered due. Only one reschedule per session is allowed.

6.3 – Intellectual property and confidentiality

All training materials (PDFs, presentation slides, worksheets, strategic frameworks, recordings, and any documents shared or presented) remain the exclusive property of Seven Script.

They are intended solely for the personal use of the Client.
Any reproduction, distribution, modification, or resale is strictly prohibited and may result in legal action or contractual penalties.

6.4 – Limitation of liability

Seven Script is committed to providing the best possible tools and guidance. However, no specific result is guaranteed, as outcomes depend on the Client’s own implementation.